Spa Etiquette
Our spa is a place of tranquility. Relaxation is the key to the success of our treatments. It is important for you to arrive 15 minutes prior to your service scheduled time. This will allow you time to check in, change, and get comfortable. Arriving late will result in the loss of time toward your service, but you will still be charged the full amount. You will be modestly draped during your services. Bella Salon and Spa provides bathrobes, slippers, and a personal locker during your visit. We also have a steam shower with products as well as blow dryers for your convenience. Anything else we can help you with; please do not hesitate to ask.
If this is your first visit, please allow extra time to fill out your personal profile and also so you can relax and unwind and enjoy some of our other amenities. The more relaxed you are at the beginning of the treatment, the more beneficial your treatment will be.
Pricing and Tipping
All pricing is determined by the experience of your professional. Prices may change without notice due to our employee’s continuing education and gained experience. We believe that tipping should be left to the discretion of our guests. Therefore, gratuities are not included in any service, gift card or spa package.
Scheduling
We recommend that you schedule your future services while still on the premises. When scheduling more than one treatment, please ask which order is best. Usually body treatments, especially massages, are most relaxing after facials. And make sure hair and make-up appointments come last.
Lateness
In the event of arriving late to an appointment, and as a courtesy to our next client, your appointment will end as originally scheduled.
Cancellation Policy
We are aware that at times you need to change or cancel your appointment. We kindly ask that you give us 24 hours notice for all single service appointments. Multiple service appointments must be reserved with a credit or gift card. We require 48 hours notice of changes or cancellations to multiple service appointments. Failure to give proper notice of changes or cancellations to your appointment(s) will result in a 50% service charge. No-show appointments will be charged 100% service charge. This policy is in consideration of the value of the time of all our guests and our talented technicians.
Payment
Payment is made at the end of your visit, at the front desk. We accept MasterCard, Visa, American Express and Discover. For personal checks, valid photo identification is required
Cell Phones
We ask that you turn your cell phones either off or on silent when in the Salon and Spa. We wish to provide a relaxed and peaceful atmosphere for all clients visiting us.
Refreshments
At Bella Salon and Spa, our refreshment bar is always open with an array of drinks such as; coffee, soda, water, wine and light fare. It is a perfect way to relax before, during or after your service. This complimentary service is offered to every client of the salon.
Lunch
Available upon request when scheduling your appointment.
What to Bring
Bella Salon and Spa provides bathrobes, slippers, and a personal locker during your visit. We also have a steam shower with products and blow dryers for your convenience.
Staff Selection
Our staff¹s commitment is to your complete satisfaction and quality of service. It is very common for our guests to work with more than two or three professionals in a given area. If you feel at any time that you would be more comfortable or better served by another staff member, or if you would simply like to try something new, we encourage you to do so
Children
For their own safety, children are not permitted in the service areas of the Salon and Spa unless they are receiving services.
Health Issues for Spa Services
Please be forthcoming with your personal health so that we can help you plan accordingly. If you have high blood pressure or a heart condition, it may be best to avoid body wraps or any treatments that involves heat or detoxification. If you¹re allergic to iodine, avoid marine products such as seaweed. If you have varicose veins, avoid body scrubs to those areas. If you¹re pregnant, avoid essential oils, detoxification, and anything that could raise your body temperature such as body wraps, steam rooms and hydrotherapy tubs.
Service Guarantee
Bella Salon and Spa is committed to your complete satisfaction. Please contact the Salon and Spa within three days of your service should you be disappointed or dissatisfied and we will do everything possible to ensure your happiness and meet your expectations. We regret we cannot issue refunds on any service.
Retail Guarantee
If you are not satisfied with a retail product please return your purchase for another product of equal or lesser value, or a retail credit.
* If you have any other questions or concerns please call us at * * 610 458 3445 *